7.1 Guide to Iceland offers friendly cancellation policies for cancellations related to COVID-19 reasons.
7.1.1 If you place a booking on Guide to Iceland but test positive on arrival to Iceland or if your flight to Iceland is canceled due to COVID-19, you will get a full refund. Alternatively, you can choose to reschedule your trip to another date.
7.1.2 In order to get the full refund, if you test positive on arrival, please contact us via email with your booking details and your test result within 4 hours after you receive the test result.
7.1.3 In order to get the full refund, if your flight gets canceled due to COVID, please contact us via email with your booking details and your flight cancellation confirmation prior to your scheduled flight departure time.
7.2 Guide to Iceland offers free cancellation of day tours, bundle discount deals, multi-day tours, and car rentals with 24-hour notice.
7.2.1 You can cancel your booking with Guide to Iceland up to 24 hours before departure and receive a full refund. This can be done via the ‘Edit Booking’ button in your electronic voucher email. If you can not cancel or modify your booking, the time to do so has expired. If you can not cancel or modify your booking even though you still have enough advance notice, you can send a cancellation request via email to info@guidetoiceland.is.
7.2.2 In case of partial cancellations, such as an activity portion of a multi-day tour getting canceled by the operator, or a tour layout being changed due to weather conditions or other unforeseen circumstances, a partial refund is due. If an activity is changed, the price difference between activities will be refunded, or a percentage stated by the tour operator as the standard refund due to changes in the program of the tour.
7.2.3 If a third party operated Multi-Day tour is cancelled due to weather, Guide to Iceland is under no obligation to find or pay for accommodation on any cancelled nights. Should the operator himself be unable to assist, Guide to Iceland front staff will be happy to help if assistance is requested.
7.3 Guide to Iceland offers flexible cancellation of accommodation bookings.
7.3.1 The cancellation policy of your accommodation booking is dependent on your selected pricing option during the booking process. You can find the detailed cancellation policy of your accommodation booking in your email voucher.
7.3.2 To cancel your accommodation booking, select the ‘Click here to edit booking’ button in your electronic voucher email, or contact us via info@guidetoiceland.is with your booking number and the cancellation request.
7.3.3 Please note that if your accommodation booking is a part of an All-In-One Self Drive or Holiday package serviced by Guide to Iceland, you will not be able to cancel it via the button in the electronic voucher.
7.4 Regarding cancellation of flights on Guide to Iceland:
7.4.1 If flights are a part of a tour, standard tour cancellation terms apply.
7.4.2 If your flight is arranged independently and not part of an existing product, special terms apply. The terms will be agreed upon prior to your flight booking. For cancellation of such flight bookings, please contact your service agent.
7.5 Guide to Iceland offers free cancellation of All-in-One Self-drive Tours and Holiday Packages arranged by Guide to Iceland:
7.5.1 You can cancel your All-In-One Self Drive or Holiday package arranged by Guide to Iceland up to 24 hours before your scheduled flight’s arrival and receive a full refund. No refund is issued if there are less than 24 hours to your flight arrival time in Iceland.
7.5.2 It is possible to make changes to an All-In-One Holiday Packages and Self Drives arranged by Guide to Iceland, but please note that changes might be subject to a fee. Please see section 6.
7.5.3 It is not possible to cancel or alter any individual services within a package within 24 hours of your scheduled flight’s arrival. Please note that this includes reducing the number of participants within a self-drive tour or a package.
7.5.4 In cases where an All-In-One Self Drive or a Holiday Package is disrupted due to official road closure or an Act of God, Guide to Iceland will reroute and or rearrange to the best of our abilities and assist with cancellations, making partial and full refunds when applicable.
7.6 Regarding cancellations due to weather conditions:
7.6.1 If your tour is canceled by the tour provider due to weather conditions or any other environmental circumstances, you will always receive a full refund. Exempt from this are any rescheduled second tries of tours that have already been serviced as a first departure.
7.6.2 In the case of a volcanic eruption taking place on Icelandic soil stopping you from getting to Iceland, you will also receive a full refund on all products booked on Guide to Iceland. This does not apply if you choose not to visit due to an eruption, however.
7.7 To cancel or change a booking:
7.7.1 All cancellations and changes must be made through the voucher that you receive in your email after booking. It will have an edit booking button that allows you to modify and cancel your bookings. After clicking the button you will be taken to a modification page where you can amend your booking details. There will be buttons available both to confirm changes and to cancel your booking. If you can not cancel or modify your booking even though you still have enough advance notice, you can send a cancellation request via email to info@guidetoiceland.is.
7.7.2 Refunds of past services need to be submitted within 15 days after the completion of the tour/package services. All refund requests must be made through email to booking@guidetoiceland.is with the email subject as Refund Request - [Order number]. We do not charge anything for helping you modify day tours, multi-day tours, and car rental bookings as long as the request is made with more than a 24-hour notice but costs can change depending on the new booking details. Please be advised that though we always try our best, due to high demand and low availability, rearrangements are not always possible.
7.7.3 For All-In-One Self-drives and Holiday Packages arranged by Guide to Iceland, please contact your travel agent for any changes needed. We do not charge anything for helping you modify your All-In-One Self-drive or Holiday Package, but please note that costs may change, depending on hotel rates, car rentals, change of included products, etc. In that case, we will seek your approval before finalizing the changes. You will then either be billed with the additional costs or refunded with the difference. In cases where changes reach a form that requires rebookings and tailoring of travel, a service fee of 15% of the total tour price might apply. Please see the full Terms and Conditions for further details.
7.7.4 Please note that changing the number of people in a booking to a smaller number is considered cancellation for the change in the number of pax.