Raychiu
這次在 Project Car Rental 的租車體驗非常滿意! 客服郵件回覆快速且清楚,對問題也非常有耐心。保險方面,我們原本選擇全險,現場還被免費升級為柏金保險,包含全險 FP、基礎碰撞險 CDW(免賠額,將自身風險降至 0)、以及碎石險,保障相當完善(但仍需留意底盤及強風造成的車門損壞不在保障範圍內)。 車輛部分,我們租的是油電版豐田 RAV4,配備全新的 10.5 吋螢幕,內建 GPS 導航及冰島地圖,並支援 Android Auto 和 Apple CarPlay,開起來非常方便。 最讓人驚喜的是專屬的 VIP 服務:免費接駁車、機場接機、專人協助取車,真的非常貼心。抵達冰島時,只需打電話或用 Whatsapp 聯繫,馬上就有人在機場大廳外舉牌接待,並直接送往門市辦理租車,完全不用自己在抵達機場自行前去找鑰匙或迷路,讓旅程一開始就安心順利。 整體來說,Project Car Rental 從服務到細節都替旅客著想,讓我們能安心自在地展開旅程。非常感謝,也真心推薦! We had a wonderful experience with Project Car Rental! Customer service was excellent – email replies were prompt, clear, and patient in answering all our questions. For insurance, we originally booked full coverage, and they even upgraded us for free to Platinum Insurance, which included Full Protection (FP), Collision Damage Waiver (CDW with zero excess), and Gravel Protection. The coverage was comprehensive (just note that undercarriage damage and wind-damaged doors are not included, but both can be avoided with care). The car we rented was a hybrid Toyota RAV4, equipped with a brand-new 10.5-inch screen, built-in GPS with Iceland maps, plus Android Auto and Apple CarPlay – very convenient for driving around. What impressed us most was the exclusive VIP service: free shuttle, airport pick-up, and personal assistance with car collection. Upon arrival, we simply made a call or used WhatsApp, and staff greeted us with a Project Car Rental sign right outside the arrival hall. They then drove us to the nearby office to collect our car – no need to search for keys or worry about finding our way. It made the start of our trip smooth and stress-free. Overall, Project Car Rental truly puts travelers first with thoughtful service and attention to detail. We are very grateful and would highly recommend them!