In general I think 'Guide to Iceland' did a great job. We had a serious problem with 'Adventure Vikings' which had a deal with 'Guide to Iceland' and was supposed to be responsible for our Golden circle trip and the snorkelling. However, they just cancelled our trip by simply sending an email at 10.30 PM the day before our trip (around 8 hours before the pickup time, not to mention that it was late) without our permission. So we ended up waiting for the pickup, which of course would never have happened, for more than one hour! Fortunately Guide to Iceland tried their best to protect our interest and minimise our cost. But meanwhile I have to point out that the blue ice cave was not what we expected. In fact there are several ice caves with varying sizes and the actual one being shown is decided by the tour guide on the spot. I am not sure whether we were not lucky enough to have been brought to a bigger and nicer ice cave or it was because it was predetermined by 'Guide to Iceland'. Anyway this should have been mentioned in the contract to prevent future tourists getting disappointed.
尽管我们很幸运在夜晚自己观看到了极光，但是由于天气原因极光船游一而再再而三的取消，最终也没有机会在海上看到北极光。从预订开始到最终离开 客服一直都很耐心解答我们的各种问题，帮我们调整行程，而且回复速度也很快。我觉得guide to iceland服务真得很到位了，给的行程单也很详细具体。我觉得玩得很开心，尽管个别项目因为天气的原因没有玩得很尽兴，但就像一位向导说的：This is nature.We cannot control nature!所以，接受一些不完美吧！圣诞集市上还喝到了街边摆摊的免费汤，超好喝，还喝了两碗，本来还有点不好意思喝了第二碗，但老外安慰说这样可以让他们早点收摊回去。很感动，深深感受到了西方人的热情。